OpenScape Contact Center
OpenScape Contact Center provides a feature-rich contact center solution. The base OSEE package supports 2 groups and 50 total agents (including 2 managers), with more able to be added through expansion packs. Agent desktop clients feature soft-phone controls, a team list, speed list, personal performance bar, and activity logs. Manager desktop clients also allow access to real-time, cumulative, and historical reports as well as the activity logs of the agents on their team.
Inbound Contact CentersBalance service, support and budgets. Unify multi-channel contact center systems route, track and help resolve customer contacts—however they reach you.
Outbound Contact CentersSeamlessly manage calling records, agent workflow and campaign strategies in your contact center, so that you can build even stronger customer relationships—all while keeping costs in check.
Aboute Us
Payam Gostar Bellga Company was founded in the year 2003 as an official partner of SIEMENS in Iran in the area of sales and after-sale services of HiPath (IP Base) communication Systems. The company established by the aim of providing better solutions and developing the telecommunication industry in Iran. Since then, we have worked in different Hipath systems and trained many skilled specialists in the field of telecommunications. Since 2014 we have started our business with Unify as their official partner for openscape solutions. Also, we started our cooperation with OTN Systems as their premium partner since 2008 in the field of Fiber Optic Transmission. We have installed different OTN networks in many different enterprise corporations. Since our partnership with OTN and Siemens, we have attended many training courses and held several meetings in different countries to improve our knowledge and services. During these years, we have done so many projects in the local utility market such as Gas & Oil, Petrochemical, Electric, Metro, Rail way and other industrial segments.